Privacy Policy

Our approach: we keep it minimal

Our website is a simple marketing site for the barbershop. It does not have a database, customer accounts, logins, or any analytics or advertising trackers, and it does not set its own cookies. We do not run a contact form that sends your details to our own servers.

Because of this, there is no personal data sitting in our website's systems. The only information involved is what you actively enter to book an appointment or what you type while chatting with our assistant, and even that is handled by trusted service providers rather than stored by us.

Information involved when you use our site

There are only two moments where any personal information comes into play:

• When you book an appointment, you enter your name, email address, phone number, and your chosen appointment time. You provide these directly into our booking tool, Setmore.
• When you use the chat assistant, the messages you type are processed to generate a reply. The assistant only answers questions about the shop and helps you build a booking link, so there is no need to share sensitive personal details.

How we use it

We use the information you provide only for the reason you provided it:

• Booking details are used to schedule, confirm, and honour your appointment.
• Chat messages are used to answer your question and, if you wish, to help you put together a booking link.
• We do not sell your personal information, and we do not use it for marketing, mailing lists, or advertising.

Booking through Setmore

Our appointment booking is handled by Setmore, a third-party scheduling service embedded on our services page. When you book, your details go directly into Setmore, which acts as the data processor for that booking. Our website's own code does not receive or store these booking details.

Setmore processes your information solely to schedule and confirm your appointment, and we use it only to honour that booking. Setmore is an international service provider, so your booking information may be processed outside Kenya. Setmore's own privacy policy governs how it handles your data, and we encourage you to review it.

The chat assistant and Anthropic

Our website includes an AI chat assistant. When you send a message, it is passed to our site's server and then forwarded to Anthropic's Claude service, which generates the reply. Your messages are processed in memory to answer your question and are not saved to any database or customer profile by our website.

The assistant is designed only to answer questions about the shop and to help you create a booking link, and it will not ask you for sensitive personal information. Please avoid sending sensitive personal details in the chat. Anthropic is an international service provider, so chat messages may be processed outside Kenya, under Anthropic's own privacy terms.

Third-party services and embeds

Our site connects to a few external services to make booking, finding us, and getting in touch easier. Each of these is run by its own provider and is governed by that provider's privacy policy:

• Setmore, for appointment booking.
• Google Maps, used to show our location on the contact page. Google may set its own cookies when the map loads.
• Google Business Profile reviews, displayed through Featurable. These are reviews that customers have already posted publicly, and no visitor information is collected in order to show them.
• Links and buttons for WhatsApp, phone calls, email, and Instagram. Selecting these simply opens the relevant app or service on your own device, using your own account with that provider.

Data retention and security

We do not hold a database of customer information, so there is no store of personal data on our side to retain. Your booking details are kept by Setmore for as long as needed to manage your appointment, in line with Setmore's own terms and retention practices.

Chat messages are processed to generate a reply and are not stored by our website afterwards. Because we collect and keep so little, the privacy risk in using our site is kept low by design.

Your rights under the Kenya Data Protection Act, 2019

If you are in Kenya, the Data Protection Act, 2019 gives you rights over your personal data. These include the right to:

• Access the personal data held about you.
• Ask for correction or rectification of data that is inaccurate or incomplete.
• Request deletion or erasure of your data.
• Object to the processing of your data.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

Children, changes, and contacting us

Our services are intended for adults arranging grooming appointments, and our site is not directed at children. If you believe a child has provided personal information through our booking tool, please contact us so it can be addressed.

We may update this policy from time to time as our services change. When we do, we will revise the date shown at the top of this page.

For any privacy question, or to exercise your rights, you can reach us by email at joakimsnelson@gmail.com, by phone or WhatsApp on +254 712394101 and +254 777 394101, or in person at Gigiri Warwick Centre, Ground Floor Block A, Nairobi, Kenya 00601.